Learn About the Funding Process

FAQs

About the Funding Process

I heard insurance will pay for a new iPad-based speech device for my child. What is required to qualify?

This is true. Many insurance companies will pay for all or part of the cost of a new speech device. The AbleNet funding team will need copies of all your insurance cards, Speech-Language Pathologist (SLP) contact information, and your physician contact information in order to determine if this device is a covered benefit for your specific situation.

Why do I need my doctor in the funding process?

To obtain insurance funding for a speech device, insurance companies require that your doctor (as well as a Speech-Language Pathologist) feel the device is medically necessary. Your doctor will need to write a prescription for the QuickTalker Freestyle speech device.

What is required for insurance?

The AbleNet funding team will need copies of all your insurance cards, Speech-Language Pathologist (SLP) contact information, and your physician contact information in order to determine if this device is a covered benefit for your specific situation.

What happens after I submit the benefits check form?

Depending on the completeness of the information submitted, we will contact your insurance company to determine if the QuickTalker Freestyle speech device is a covered benefit. However, if we do not have contact information for your Speech-Language Pathologist or your physician, we will not be able to continue the process. You can contact us at (800) 322-0956 or fundingservices@ablenetinc.com to provide that information once you have it.

I heard the funding process takes a long time. What is the typical time needed to apply and get a device “in-hand”?

Once we have confirmed that this device is a covered benefit and all proper paperwork has been received, your QuickTalker Freestyle speech device ships within 24 hours! The timeline depends on your Speech-Language Pathologist and physician providing the AbleNet funding team the paperwork we need to submit for insurance.

How do I know if my child qualifies?

The AbleNet funding team will need copies of all your insurance cards, Speech-Language Pathologist (SLP) contact information, and your physician contact information in order to determine if this device is a covered benefit for your specific situation.

The Role of SLPs and Physicians

What is an SLP and why do I need one?

An SLP is a Speech-Language Pathologist. That person is a specialized clinical professional who diagnoses and treats a variety of speech conditions. You can learn more about the role of an SLP here. To obtain insurance funding for a speech device, insurance companies require that an SLP as well as your physician feel the device is medically necessary.

How do I find an SLP if I don’t already have one?

The American Speech Hearing Association (ASHA) maintains a list of thousands of Speech-Language Pathologists all over the country. You can search their database here.

About Speech Devices

What is a speech device?

Speech devices can be simple devices (such as a BIGmack) that make only one sound or a small number of sounds, all the way up to complex devices that can synthesize speech. The QuickTalker Freestyle speech device is a powerful, yet easy-to-use device that uses familiar hardware and a speech app to help people communicate.

What if I already have a device but it’s a few years old and could use a new one. Will insurance cover it?

In some cases, the answer is yes! Each insurance provider has slightly different rules. If you would like to check to see if you are eligible for a new device, please submit a new benefits check form, making note of your prior funding.

Can I change the App(s) that come preloaded on my QuickTalker Freestyle speech device later?

Yes. If your Speech-Language Pathologist and you determine that a different app will work better for your child, the AbleNet technical support team can help you through the process of switching the app.

QuickTalker Freestyle Support

If I need assistance after receiving my QuickTalker Freestyle speech device, who do I contact?

The AbleNet technical support team stands ready to help you! You can contact them at 651-294-3101 or techsupport@ablenetinc.com. The technical support team is available Monday through Friday, 8:00 am to 5:00 pm CST.

What is covered under warranty?

The QuickTalker Freestyle 5-year warranty covers the QuickTalker Freestyle speech device and all accessories.

What is the process for warranty service?

To get started, contact the AbleNet technical support team at 651-294-3101 or techsupport@ablenetinc.com. The technical support team is available Monday through Friday, 8:00 am to 5:00 pm CST.

Are there shipping fees to send my device in for warranty service?

There are no shipping fees! We send you a pre-paid shipping label by email or with your replacement device.

My QuickTalker Freestyle speech device is disabled. What can I do?

For assistance, contact the AbleNet technical support team at 651-294-3101 or techsupport@ablenetinc.com. The technical support team is available Monday through Friday, 8:00 am to 5:00 pm CST.

How can I load a saved board to my speech app?

For assistance, contact the AbleNet technical support team at 651-294-3101 or techsupport@ablenetinc.com. The technical support team is available Monday through Friday, 8:00 am to 5:00 pm CST.

My QuickTalker Freestyle speech device only opens my speech app. How do I unlock my device to access other features of the iPad?

For assistance, contact the AbleNet technical support team at 651-294-3101 or techsupport@ablenetinc.com. The technical support team is available Monday through Friday, 8:00 am to 5:00 pm CST.

How do I keep my QuickTalker Freestyle speech device and accessories clean?

Cleaning and disinfecting your QuickTalker Freestyle speech device and accessories between uses is essential to the health and safety of the user and those that interact with the speech device or accessories.

Always be sure to wear the appropriate personal protective equipment such as protective gloves and safety glasses.

Cleaning Your QuickTalker Freestyle Speech Device or Accessory

  1. Turn the device off.
  2. Remove any large chunks, visible heavy dirt or debris that is attached to the device.
  3. Wipe down the device with cleaning wipes.
  4. Use a cotton swab soaked in cleaner to get into any tight areas that were not accessible with the cleaning wipes.
  5. Let the device completely dry.

Disinfect Your QuickTalker Freestyle Speech Device or Accessory
Changing protective gloves and cleaning the work surface may be required to ensure no dirt or debris is transferred back to the device.

  1. Make sure the device is still turned off.
  2. Use a clean towel or wipes with Virucidal, Bactericidal, Pseudomonacidal, Tuberculocidal, or Fungicidal to disinfect the surfaces of the device. It is important to note that these chemicals only disinfect when they are wet on the device for at least 4-minutes.
  3. Use a cotton swab soaked with Virucidal, Bactericidal, Pseudomonacidal, Tuberculocidal, or Fungicidal to disinfect the gith areas that were not accessible with the towel or wipes. Make sure the chemical stays wet on the device for at least 4-minutes.
  4. Let the device air-dry entirely before using it.
  5. If your device has a touch screen, use a liquid glass cleaner to remove any smudges or smears before using.

For assistance, contact the AbleNet technical support team at 651-294-3101 or techsupport@ablenetinc.com. The technical support team is available Monday through Friday, 8:00 am to 5:00 pm CST.

How do I know if my child qualifies?

Submit a benefits check to confirm insurance eligibility.

Know insurance eligibility for a speech device within 1-day! Start a benefit check today.