QuickTalker Freestyle FAQs

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QuickTalker Freestyle FAQs

What is covered under warranty?
The QuickTalker Freestyle 2-year warranty covers all the contents of the box including the QuickTalker Freestyle and all accessories.

Do you offer technical assistance for the QuickTalker Freestyle?
We offer technical support Monday – Friday 8:00am -5:00pm CST by calling 1-800-322-0956 Ext 2780 or by email at techsupport@ablenetinc.com.

What is the process for warranty service of my QuickTalker Freestyle?
Contact AbleNet Technical Support at 1-800-322-0956 Ext 2780.

How much does it cost to send a device in for service?
There will be no charge. We will send a pre-paid return label by email or with the replacement device.

My device is disabled, what can I do?
Contact AbleNet Technical Support at 1-800-322-0956 Ext 2780.

How can I load a saved board to the app?
Contact AbleNet Technical Support at 1-800-322-0956 Ext 2780.

Can the QuickTalker Freestyle be unlocked?
Contact AbleNet Technical Support at 1-800-322-0956 Ext 2780.

How should I keep my device clean?
Cleaning and disinfecting your AbleNet device between uses is essential to the health and safety of the user. To help fight against the spread of germs, here are some helpful steps to cleaning and disinfecting your AbleNet device.

Always be sure to wear the appropriate personal protective equipment such as protective gloves and safety glasses.

Cleaning Your Device
Before disinfecting your device, remove any dirt or debris that may be on the device.

  1. Turn the device off and remove the batteries.
  2. Remove any large chunks, visible heavy dirt or debris that is attached to the device.
  3. Wipe down the device with cleaning wipes.
  4. Use a cotton swab soaked with cleaner to get into any tight areas that were not accessible with the cleaning wipes.
  5. Let the device completely dry.

Disinfect Your Device
Now that the device is clean, it is time to disinfect it. Changing protective gloves may be required before disinfecting the device to ensure no dirt or debris is transferred back to the device.

  1. Make sure the device is still turned off and that the batteries are removed.
  2. Use a clean towel or wipes with Virucidal, Bactericidal, Pseudomonacidal, Tuberculocidal, or Fungicidal to disinfect the surfaces of the device. It is important to note that these chemicals only disinfect when they are wet and should be left wet on the device for at least 4-minutes.
  3. Use a cotton swab soaked with Virucidal, Bactericidal, Pseudomonacidal, Tuberculocidal, or Fungicidal to disinfect the tight areas that were not accessible with the towel or wipes. Make sure the chemical stays wet on the device for at least 4-minutes.
  4. Let the device air-dry entirely before using it.
  5. If your device has a touch screen, use a liquid glass cleaner to remove any smudges or smears before using.

If you have any questions about cleaning and disinfecting your AbleNet device, please contact the AbleNet technical support team at Tech Support or (800) 322-0956.

Funding packets are moving forward and all QuickTalker Freestyle trial devices and orders are shipping.